In this article:

• How to stream an audio or video file
• Supported file types
• Troubleshooting streaming issues

How to stream an audio or video file

1. Open the Sync mobile app.
2. Browse to the audio or video file you’d like to play.
3. Tap the file.
4. The file will open in the built-in player, and stream, if the file type is supported.

Note: Streaming is only available on Pro Sync accounts. If you are on a free Sync Starter plan media will download first, before playing.

Supported file types

iOS:

• On iOS streaming is only supported over WiFi only (not Data).
• MP4, MPG, MOV, AVI
• MP2, MP3, FLAC, AC3, AIFF, M4A, EAC3, VOB, WAV, AAC

Android:

• On Android streaming is supported over WiFi and Data.
• MP4, MPG, MOV
• MP3, M4A, WAV, OGG

Note: Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.

Troubleshooting streaming issues

Constant loading or spinning: The video bitrate may be too high to stream over the available bandwidth. The solution would be to re-encode your video at a lower bitrate.

No audio: The video may be using an unsupported audio type. The solution would be to re-encode your video using a supported audio type as per the list above.

High network utilization: High video bitrates (eg. 4K) may saturate your network. The solution would be to re-encode your video at a lower bitrate.

Blank or black player screen: The video type is not supported.

The post Streaming media on the Sync mobile apps first appeared on Sync.com - Help Desk.

• Access your files in Sync from anywhere
• Use third-party apps on your device to open and edit files in Sync
• Take photos and videos using the camera on your device, and automatically save them to Sync
• Make files available for offline access
• Share your files using links, in emails, text messages and other apps
• Manage team shared folders

In this article:

• Get the mobile apps for iOS and Android
• Upload photos, videos and files from your phone or tablet to Sync
• Search for files with the Sync mobile app
• Setting offline access for your files and folders
• Sort and manage your files with the Sync mobile app
• Open your files with third-party apps on your phone or tablet
• Passcode (PIN) lock
• Sync mobile app settings, storage and memory management

Get the mobile apps for iOS and Android

Get the mobile app on Google Play (for Android devices) or the Apple App Store (for Apple iPhones and iPads), by searching for “sync.com” or following the links above.

You can also access Sync from your mobile web browser, without installing the app.

Upload photos, videos and files from your phone or tablet to Sync

The Sync mobile apps include multiple ways to upload files from your phone or tablet. Uploaded files will synchronize to your computer and be available on other connected devices, as well as the Sync.com web panel.

Uploading photos and videos automatically:

The Sync mobile app can automatically upload your photos and videos as you take them. To do so, you’ll need to enable camera uploads.

Uploading photos, videos and files manually:

1. Open the Sync mobile app.
2. Browse to the folder where you would like to upload your files.
3. Tap the + (plus) icon at the bottom of the screen.
4. Tap Upload on Android, or Upload photos / Upload files on iPhone / iPad.
5. Tap the photo, video or file you would like to upload. On iPhone / iPad additionally tap Select.
6. To upload multiple photos, videos or files, long press on Android, or tap multiple on iPhone / iPad and tap Select.

Uploading from other apps installed on your mobile device:

You can add files directly to your Sync account from any other app on your phone, as long as the app supports sharing. On Android look for the (share icon). On iPhone and iPad look for the (share icon). For example:

Uploading from the Photos app on Android, to Sync:

1. Open the Photos app on your Android device.
2. Long press one or more photos to select them.
3. Tap the (share icon) icon at the top the screen.
4. Tap Save to Sync.
5. Browse to the folder where you would like to upload your files.
6. Tap Add

Uploading from the Photos app on iPhone or iPad, to Sync:

1. Open the Photos app on your iPhone or iPad.
2. Tap Select and select one or more photos.
3. Tap the (share icon) icon at the bottom of the screen.
4. Tap Save to Sync.
5. Browse to the folder where you would like to upload your files.
6. Tap Add

Search for files with the Sync mobile app

You can use the Sync mobile app to search for any file located in your Sync folder or Vault.

1. Open the Sync mobile app.
2. Tap the Search icon (magnifying glass) on the blue bar at the top of the Files or Vault tab.
3. To search: Type in a search term in the search box.
4. Tap the search results to navigate to the location of the file or folder.

Setting offline access for your files and folders

Sync Pro and Business customers can make both files and folders available for offline access (free Sync customers can only make files available for offline access). When you make a file or folder available offline, you can access it even when your mobile device is not connected to the Internet. For example, when you are in Airplane mode.

1. Open the Sync mobile app.
2. Browse to the file you’d like to make available for offline access.
3. Tap the (ellipsis) icon beside any file to open the file menu.
4. Tap Sync Offline.

Once you’ve made a file available for offline access, and it has downloaded to your mobile device, you’ll be able to access it anytime, by tapping it, even when you are no longer connected to the Internet.

To unset a previously synced offline file:

Follow the same steps as above, but tap Unset Sync Offline to remove it from the device.

Access all of your offline files and folders easily:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Show Offline Files.

Sort and manage your files with the Sync mobile app

Sort options:

You can sort your files and change the view by tapping the (ellipsis) icon at the top right corner of the screen, when viewing your Files or Vault. You’ll get the following options:

• Sort: A-z (sorts your files alphabetically).
• Sort: Newest – Oldest (sorts your files chronologically).
• Grid View or List View (lists your files in a column, or displays large icons and thumbnails or your photos, arranged in a grid).

File management options:

You can manage your files and folders by tapping the (ellipsis) icon to the right of the file name in list view (under the file name in grid view). You’ll get the following options:

• Open with … – Choose a third-party app to preview / open the file.
• Share as attachment … – (Android) Choose a third-party app to process the file.
• Share as a link (or Manage link) – Create a secure link to a file or folder, and share the link via email.
• Create shared folder (or Manage shared folder) – Create a team shared folder and give other team members access.
• Save to device (Android only) – Save the file to local storage on the device.
• Sync offline (or Unset sync offline) – Set the file offline access.
• Copy – Copy the file or folder to a new location in your Sync folder or Vault.
• Rename – Rename the file or folder.
• Move – Move the file or folder to a new location in your Sync folder or Vault.
• Delete – Delete the file or folder.

Multi-select: On Android you can “long press” files to multi-select (tap down on the filename until it is highlighted). On iPhone and iPad tap the (ellipsis) icon at the top right corner of the file listing (in the blue bar) and tap Select Mode to select multiple files. File management options are limited in multi-select mode.

Open your files with third-party apps on your phone or tablet

You can open your files in Sync using third-party applications installed on your phone. For Microsoft Office documents follow these instructions. For any other file format follow these instructions:

1. Open the Sync mobile app.
2. Browse to the file you’d like to open.
3. Tap the (ellipsis) icon beside the file, to open the file menu.
4. Tap Open With.
5. A list of apps installed on your phone that can open the file will appear. Tap the app you’d like to open the file.

Note: Once you have opened the file in another app, edits or changes made to the file in that app may not save back to Sync automatically. You may have to manually upload changes back to Sync from the app, by sharing them back to Sync.

Passcode (PIN) lock

PIN lock adds an extra level of protection for the Sync app on your mobile device. To enable PIN lock:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Scroll down and tap (toggle) Passcode Lock.
4. Input a 4 digit PIN code.
5. Verify the 4 digit PIN code.

Once enabled, you will be prompted to enter your PIN code whenever you open the Sync app on your mobile device.

Passcode (PIN) lock settings:

Allow Fingerprint: Enabled by default. Allows you to use your fingerprint, as well as the 4 digit code.

No Bypass: Disabled by default. When enabled, sharing to Sync from third-party apps installed on your phone will be blocked.

Sync mobile app settings, storage and memory management

By default the Sync mobile apps do not store files in Sync directly on your device unless you tap or preview them first. This “on demand” approach saves space and mitigates excessive data usage. You can use the offline access feature to store selected files or folders directly on your device as needed.

Files you tap to preview or open will be stored locally on your device in a temporary cache folder managed by the Sync app, which does take up space on your phone.

You can manage local storage settings to free up space as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Clear Cache to clear the temporary file cache used by Sync (which can help free up space on your device)
4. Under Offline Settings you can also tap Clear Offline Files which will remove all files and folders that you previously set for offline access.

The post The Sync mobile apps first appeared on Sync.com - Help Desk.

In this article:

• Enabling automatic camera uploads
• Background uploading
• Camera upload settings
• View camera upload status

Enabling automatic camera uploads

When enabled, camera uploads will automatically uploads photos and videos from your phone or tablet to Sync.

Enable automatic camera uploads:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.
4. Toggle Enable Camera Upload to on.
5. Select Upload all images on device, or Only upload new images. You can change this setting anytime by toggling camera upload off, and then on again. Upload new images will skip existing photos and videos on your device.
6. Once you enable camera uploads, photos will be uploaded to the Camera Uploads folder in your Sync account. Sync Pro and Business customers can select a custom folder to use as the camera upload destination.

Background uploading

Background uploading allows the Sync app to upload photos even when the app is closed. Your photos will automatically upload whenever there is a change to your device’s location.

This feature is enabled by default on Android, and can be enabled on iPhone and iPad as follows:

1. Open the Sync mobile app on your iPhone or iPad.
2. Tap Settings at the bottom of the screen ().
3. Tap Camera Upload Settings.
4. If camera upload is off toggle Enable Camera Upload to on.
5. Toggle Background Uploading to on.
6. The app will prompt you to enable location access. Tap Change Location Access.
7. Tap Location.
8. Tap Always.
9. Tap Sync at the top left corner of the screen to go back to the Sync app.
10. Toggle Background Uploading again (to on, if it is still off).

Note: Sync does not track or log your location. The Sync app uses the location service to trigger background uploads, which would otherwise be blocked by iOS. Background uploading may also be blocked by iOS or Android if your battery is low.

Camera upload settings

With camera upload enabled, you can access and change settings as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.

Only upload on WiFi: Enabled by default. When toggled off, camera upload will use cellular data when WiFi is not available.

Upload photos and videos: Enabled by default. When toggled off, camera upload will only upload photos (no videos).

Organize camera upload folder: Enabled by default. When enabled, photos and videos are uploaded into sub-folders organized by month and year. When toggled off, photos and videos are uploaded all into one folder.

Camera upload folder (location): Sync Pro and Business customers can select a custom folder to use as the camera upload destination. If not selected, the Sync app will upload to a folder named Camera Upload.

iPhone and iPad specific settings:

Upload images stored on iCloud: Disabled by default. Enabling this feature gives the Sync app permission to upload photos and videos stored on iCloud, but not otherwise stored on your device.

Background Uploading: Disabled by default. Enabling this features allows the Sync app to upload camera upload even when the app is closed. Note: this is an iOS specific feature, background uploading is automatically enabled on Android.

View camera upload status

Camera upload will display app notifications which you can turn off from your Android or iOS phone settings. You can also view the upload status from within the Sync app as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.
4. Upload status is displayed at the bottom of the screen.

Upload status will display the current photos or videos being uploaded, along with an overall progress indicator.

The post Automatic camera uploads first appeared on Sync.com - Help Desk.

In this article:

• Open and edit with Microsoft Office mobile on iOS (iPad and iPhone)
• Open and edit with Microsoft Office mobile on Android

Open and edit with Microsoft Office mobile on iOS

iPhone and iPad (iOS):

1. Open the Microsoft Word or Excel mobile app.
2. Tap the folder icon on the left side of your screen (iPad) or the bottom of the screen (iPhone).
3. Tap Files App.
4. Tap Browse (top left corner of the window).
5. Tap Sync from the Locations list.
6. If Sync is not listed as an option, tap the Ellipses Icon (…), tap Edit on iPhone (or Edit Sidebar on iPad), then tap Done to enable Sync.
7. Browse through your Sync account and tap the document.
8. The document will open within the Microsoft app. You will need to be signed into your Office 365 (premium) account to edit the document and save it directly back to Sync.
9. Edit the file in the Microsoft app.
10. When you tap the back arrow in the Microsoft toolbar, your edits will be saved directly to Sync and be available on other connected devices, as well as the Sync.com Web Panel.

Open and edit with Microsoft Office mobile on Android

Android:

1. Open the Microsoft Word or Excel mobile app.
2. Tap Open at the bottom right corner of the screen.
3. Tap Browse from the Places list.
4. Tap the menu icon ().
5. Tap Sync.
6. Browse through your Sync account and tap the document.
7. The document will open within the Microsoft app. You will need to be signed into your Office 365 premium account to edit the document and save it directly back to Sync (recommended). If you are not signed in, you would be prompted to save your edited document locally on your mobile device, and would then have to share it back to Sync as a copy.
8. Edit the file in the Microsoft app.
9. When you tap the back arrow in the Microsoft toolbar, your edits will be saved directly to Sync and be available on other connected devices, as well as the Sync.com web panel.

The post Using the Microsoft Office mobile apps for iOS and Android with Sync first appeared on Sync.com - Help Desk.

You can use iAnnotate open, edit and annotate your documents and PDFs stored in Sync as follows:

1. Open the iAnnotate mobile app.
2. Tap the + (plus) icon.
3. Tap Import File.
4. Tap Browse (if you are on Recents).
5. Tap Locations at the top left corner of the screen.
6. Tap Sync – Secure Storage from the Locations list.
7. Browse through your Sync account and tap the PDF or document to open.
8. The document will open within the iAnnotate app.
9. Edit the file.
10. To save the file back to Sync tap the (share icon) on the iAnnotate toolbar at the top of the screen.
11. Tap Share.
12. Tap Save to Sync.
13. Browse to the folder where you would like to save the document.
14. Tap Add

The post How do I use iAnnotate on iOS with Sync? first appeared on Sync.com - Help Desk.

Here’s how:

1. Tap ‘Settings’

2. Tap ‘Display’

3. Tap ‘Font Size’ (You may have to select Advanced first)

4. Drag the slider to the desired font size

The post How do I adjust font settings in Android? first appeared on Sync.com - Help Desk.

Here’s how:

1. Go to Settings

2. Select ‘Apps and Notifications’

3. Select ‘Sync’

4. Select ‘Permissions’

5. Select Storage and toggle it off and back on

The post How do I turn off battery usage notifications on Android? first appeared on Sync.com - Help Desk.

1. Open the Files app.
2. Tap Locations.
3. Tap the ellipses (…) in the top right corner.
4. Toggle the slider to enable Sync.
5. Tap Edit.
6. Tap Done.

Sync will then be listed under Locations.

The post How do I add Sync in Locations on iOS? first appeared on Sync.com - Help Desk.

In this article:

• Open a document stored in Sync, using GoodReader
• Save a document from GoodReader, back to Sync

Open a document stored in Sync, using GoodReader

1. Open the GoodReader app.
2. Tap Manage Files at the bottom left of the screen.
3. Tap IMPORT FROM ICLOUD DRIVE.
4. Tap Open from iCloud Drive (no copying).
5. Tap Locations at the top left corner of the screen.
6. Tap Sync – Secure Storage from the Locations list.
7. Browse through your Sync account and tap a document or PDF to open.
8. The document will open within the GoodReader app.

Save a document from GoodReader, back to Sync

1. Open a document or PDF in the GoodReader app.
2. Swipe the menu bar at the bottom of the screen all the way to the left.
3. Tap the Share icon ().
4. Tap Open In.
5. Tap Send As Is.
6. Tap Save to Sync.
7. Browse to the folder where you would like to save the document.
8. Tap Add

The post How do I use GoodReader on iOS with Sync? first appeared on Sync.com - Help Desk.

To Open and Edit the PDF Document:

1. Open the PDF document from the Sync iOS app
2. Tap on the Action (Share) button from the top right corner of the screen and select Copy to PDF Expert

 

3. The document will then open on PDF Expert where edits can be made

 

To Save and Update in Sync:

1. Tap the 3-dot button on PDF Expert located at the top right corner of the screen and tap Share
    
   

 

2. Choose either Document (to send file and retain editable annotations, signatures or fields) or Flattened Copy (to send the file to disable further editing on the document)
    
   

 

3. Tap Save to Sync and select the location where you want to save the file
    
   

 

4. Tap Add from the bottom right corner of the screen
    
   Note: This will not overwrite the existing file. You will have to delete the older version of the file.
    
   

The post Using the Sync iOS App with PDF Expert first appeared on Sync.com - Help Desk.

In this article:

• Uploading Burst Mode photos on iOS
• Uploading Burst Mode photos on Android

Uploading Burst Mode photos on iOS

1. Open the iOS Photos app.
2. Tap on a Burst Photo.
3. Tap Select below the photo.
4. Select the photos within the burst that you want to upload to Sync.
5. Tap Done
6. Re-select the photos that you want to upload to Sync, and tap the Share icon.
7. Tap the Sync app icon from the app list across the bottom (you may have to scroll right to locate the Sync app icon).
8. Tap Add on the Save to Sync screen.

Uploading Burst Mode photos on Android

1. Open the Photo Gallery app.
2. Tap on a Burst Photo from an album or folder.
3. Tap the Image icon at the bottom left corner of the screen.
4. Select the photos within the burst that you want to upload to Sync. You can select them individually or select All.
5. Once selected, tap the Share icon, and select Save to Sync.
6. Tap Add on the Save to Sync screen.

The post How do I upload Burst Mode photos using the Sync mobile app? first appeared on Sync.com - Help Desk.

You can also do it yourself.  Simply slide the screen down it will update your files.

The post The file listing is not current – how do I refresh it? first appeared on Sync.com - Help Desk.